What is case management?
CASE MANAGEMENT is a way of organizing and carrying out work to address an individual child’s (and their family’s) needs in an appropriate, systematic and timely manner, through direct support and/or referrals, and in accordance with a project or program’s objectives1.
Child Protection case management can be provided in emergency and development settings using social work approach to address a range of child protection concerns. Case management services can be provided as part of a strategy to reduce inter-connected risks and vulnerabilities that cause protection violation or as a response to violations that children have experienced. Having case management procedures in place ensures quality, consistency, and coordination of services.
Key Points about Case Management
- Should focus on the needs of an individual child and their family, ensuring that concerns are addressed systematically in consideration of the best interests of the child and building upon the child and family’s resilience.
- Should be provided in accordance with the established case management process, ensuring each case follows a series of steps (as shown below) involving children’s meaningful participation and family empowerment throughout.
- Involve the coordination of services and supports within an interlinked or referral system
- Require systems for ensuring the accountability of case management agencies (within a formal or statutory system where this exists).
- Are provided by one key worker (referred to as a caseworker or case manager) who is responsible for ensuring that decisions are taken in the best interests of the child, the case is managed in accordance with the established process, and who takes responsibility for coordinating the actions of all actors.
At the IRC, we use a case management approach to a various set of humanitarian issues
Core Steps of Case Management
Guiding Principles for Case Management
- Do no harm
- Prioritise the best interests of the child
- Adhere to ethical standards
- Seek informed consent and/or informed assent
- Respect confidentiality
- Ensure Accountability